Our Policies

Our goal is to provide you the best customer service, however, our policies have been established so that we can better serve you and efficiently use of our staff’s resources:

• Please arrive 15 minutes before scheduled appointment time. If you are more than 10 minutes late, full treatment may not be received. 

• All appointments for more than one hour long or on weekends must be secured with a credit card or prepayment. Twenty-four hours notice is required for all cancellations or rescheduling of appointments. Failure to give adequate notice will result in full charges for services schedules.

• Gift certificates have a six month expiration and are transferable but not refundable.

• We reserve the right to refuse service.

• Please do not bring valuables to your spa appointment. Desire Skin Care & Massage will not be responsible for lost or stolen items.

• No Refunds on merchandise and services. Merchandise can be exchanged within 7 days of purchase date with original receipt. Exchanges will be honored if receipt is presented with the exchange request.

• If desired,undergarments may be provide during treatments; however, our therapists are trained to discretely drape and provide you with complete privacy at all times.

• No smoking is permitted in our spa environment.

• Out of consideration for our guests, please mute pagers and cell phones.

• We do not accept any refund or exchange on any opened skin care products, fragrances, and cosmetics for sanitary reasons. 

We sincerely appreciate your cooperation and look forward to building a trusting relationship with our clients.